Toloka is accelerating into international expansion. If you welcome ambitious and complex challenges, you like to communicate with talented people, and you’re all about gleaning client insights, this is a great opportunity for you.

We analyze target regional markets and test hypotheses non-stop. It is extremely important for us to regularly and systematically evaluate the needs of current and future customers, experts and professionals in AI, data labeling, and crowdsourcing.

• set up processes and procedures for researching the customer experience;
• coordinate communication between the marketing, sales, product, strategy, and business analysis groups to help prioritize research in the pipeline;
• create and update the database for researching the customer experience;
• collaborate with marketing and product teams to research customer segments, needs, and behavior patterns;
• create briefs and scripts for research;
• analyze and document the results;
• present the results in collaboration with the product and marketing teams;
• search for respondents;
• coordinate and communicate with the team while research is in progress.

• advanced conversational English skills (many key people in the team do not speak Russian, and most of our clients are foreigners);
• understanding of how to analyze market trends in Russia and around the world;
• consistent (without a systematic approach, we will not win);
• strong skill set of different research instruments, both quantitative and qualitative;
• experience doing research for complex B2B products;
• experience conducting in-depth interviews or knowledge of how it's done;
• understanding of JTBD concepts and the fundamentals of conducting problem and solution interviews;
• perfectionist with a desire to both speak and document;
• adaptable and able to think outside the box;
• innate ability to get results from colleagues.

• a team of talented professionals to grow with;
• challenging tasks for services with millions of users;
• the opportunity to influence the process and result;
• competitive salary;
• performance-based bonuses every six months;
• financing program with 3% interest for a ten-year loan or zero interest for a three-year loan;
• lunch allowance;
• an extended private health insurance program that pays 80% of costs for spouses and children;
• gym, exercise room, and yoga classes in the office;
• flexible schedule;
• parking;
• relocation program for candidates from other cities.