We’re looking for an Operations Manager to play a crucial role in building our business. This is a unique opportunity for a self-driven, fast-paced professional who is eager to design a go-to-market strategy, build teams, and establish and scale a business in a new country.

We welcome top-notch, well-organized self-starters who bring new ideas, challenge the status quo, and provide real impact on millions of people while having fun in the process.

The Operations Manager will not be making their journey alone. They will be directly managing a team that includes local professionals and have the full support of other HQ teams.

• Support launches of new products and our service in new geographies
• Work in close collaboration with the marketplace management team to provide the best prices for our clients and competitive earnings for couriers through market research and efficiency boosting
• Monitor and refine service quality for our partners’ couriers and clients through operational metrics analysis, CJM analysis, and field research
• Develop personal connections and maintain business relationships with courier subcontractor companies, and serve as the main contact person for them
• Understand courier behavior, pain points, motivation, and the challenges they face, and build their trust and engagement through field research and data-based analytics
• Build, mentor, and manage an efficient local operations team
• Participate in setting KPIs and OKRs, taking into account the analysis of market services and products

• Have experience leading a team and the capabilities to build a team from scratch by inspiring people and naturally winning their trust
• Have a deep understanding of the complexity of managing supply in the marketplace
• Have experience working with couriers, and the ability to identify their problems, understand the specifics of courier working conditions, and adapt to frequent changes
• Understand key concepts of unit economics, technology-driven marketplaces, operational efficiency, marketing, and finance
• Have a strong can-do approach, a structured and process-guided personality, and an entrepreneurial spirit combined with the ability to create processes systematically
• Have a data-driven approach to decision-making, are comfortable with analytics, and have the ability to see the story behind the numbers
• Are fluent in English

• Have experience in the last mile delivery market
• Have experience working in a tech field

• High total income
• Extended medical insurance
• Discounts from partners