Yango Deli is an e-grocery delivery service with customers who contact customer service every day to ask questions, leave complaints, and give us ideas for how to improve the user experience. We’re looking for a Customer Service Specialist in London who will respond to requests and offer assistance to Yandex customers.

• promptly process requests;
• communicate with couriers and warehouses to solve possible problems;
• develop processes and tools for how to improve customer service quality.

• can work from 17:00 to 01:00 (and 50% of weekends each month);
• type quickly and accurately in English;
• have the requisite organizational and multi-tasking skills to handle large amounts of data;
• be confident and competent enough to make decisions independently.

• experience in customer service;
• experience in social media marketing;
• passionate about learning.

• remote work.