Our group gets workstations ready for new employees, provides online support, and handles office and conference room equipment. We’re looking for a new lead.
Tasks that await you
Manage a team of professionals supporting users around the world
Assign tasks and monitor their execution
Write and defend evaluations, KPIs, and primary metrics for the group
Build the process for setting up workstations
Train, nurture, and motivate the group
Participate in operational projects
Analyze and streamline the group’s internal processes
Organize user support in a way that accounts for local nuances
Functionally manage adjacent groups
We expect that you
Capable of managing people
Fluent in English at an upper-intermediate level
Capable of taking initiative to design and build processes
Managed 10+ people in an IT support service
Experienced setting and monitoring objectives
Familiar with managing workloads
Experienced organizing professional development for team members
Experienced writing user and technical documentation, regulations, and instructions
Familiar with ITSM at the ITIL Foundation level
Prepared to take responsibility for results
Analytically-minded and capable of structuring information, expressing goals, and quantifying results
Capable of quickly making decisions despite strong uncertainty and frequently changing requirements
Familiar with network technology
Familiar with Windows at the sysadmin level
Experienced building conveyer processes
Worked 2+ years in a similar role
It'd be a plus if you
Worked as an IT support service engineer
Capable of using script languages for analytics
Experienced building analytical reports and presentations
Experienced working for large companies with advanced IT infrastructure
Experienced working with *nix systems
Managed employees around the clock
Our benefits
Strong team to grow with
Opportunity to impact the process and results
Competitive salary
Performance-based bonuses every six months
Expansive medical insurance program including 80% compensation for spouse and children