International Customer Service Specialist (with Norwegian)

Any city, remote workTaxiSpecialist
Yango users contact our customer service team every day with questions, complaints and ideas for improving the user experience. We are looking for a Customer Service Specialist who will respond to requests and offer assistance to Yango customers.

Responsibilities:

  • promptly process requests;
  • communicate with customers, drivers and partners to solve possible problems;
  • develop processes and tools to improve the quality of customer service.

Required experience:

  • strong writing skills in Norwegian and English (write quickly without mistakes);
  • organizational skills for handling large amounts of data and multi-tasking;
  • confidence and competence to make decisions independently.

Preferred:

  • experience in customer service;
  • experience in social media marketing;
  • desire to learn.

Conditions:

  • remote work, full-time.