Toloka is a crowdsourcing platform that unites millions of people around the world who collect and process data to deliver superior data solutions for our global customers.
Crowdsourcing is used to collect and annotate high-quality data (voice, text, image, or video) used in machine learning, research, testing, technical support, and moderation. Toloka’s crowd-labeled data is the core input for our customers across industries like driverless vehicles, IT, e-commerce, online marketplaces, banks, manufacturing, and retail.
Team Description
Our Customer Experience team is responsible for delivering the appropriate experience to our product users. The team is focused on shortening the path to value for first-time users and maximizing retention as well as expanding product usage by our existing clients. Depending on the customer profile, we deploy Customer Support, Customer Success, and Account Management resources to help our users on their journey.
Role Description
We’re looking for a Customer Success Operations Manager whose mission will be to drive the effectiveness and efficiency of our Customer Success team. In this role, you will act as a trusted partner to Customer Success and Technical Services leaders, defining and measuring customer success objectives and a customer experience strategy. A core part of this role will also be to develop and scale the operational foundation and systems to drive the efficiency and performance of our teams.
We are looking for an energetic candidate who wants to dive into our customer retention, adoption, and health metrics, and who will derive value from setting up and scaling our operational foundation, systems, metrics, and processes.
Data
Processes
Systems
People
We will contact you within a week.