Crowdsourcing is used to collect and annotate high-quality data (voice, text, image, or video) used in machine learning, research, testing, technical support, and moderation. Toloka’s crowd-labeled data is the core input for our customers across industries like driverless vehicles, IT, e-commerce, online marketplaces, banks, manufacturing, and retail.
Our customer experience team is responsible for delivering the appropriate experience to our users. The team is focused on shortening the path to value for first-time users and maximizing retention as well as expanding product usage by existing clients. The Customer Success Manager acts as the primary driver of this team, looking after select clients by deploying resources from solutions architects, product, marketing, and so on.
We are looking for empathetic, customer-centric individuals to join our team! Customer Success Managers at Toloka have many responsibilities, from onboarding clients and setting them up for success to deepening relationships with our existing customers and maximizing the value they get through partnering with Toloka.
You will impact our customers immensely by helping them realize their data labeling and AI/ML development objectives and building meaningful relationships with each of them from their first day with Toloka. You will understand our customer's needs and proactively identify ways in which they can interact with Toloka to achieve their goals.
If you are a strong communicator, have an ownership mindset, work independently in a fast-paced and always-changing environment, and enjoy building relationships with your customers, then we invite you to apply.