Customer Success Manager, Turkey

Yandex is a technology company that builds intelligent products and services powered by machine learning. Our goal is to help consumers and businesses better navigate the online and offline world. Since 1997, we’ve been delivering world-class, locally relevant search and information services.

Additionally, we have developed market-leading on-demand transportation services, navigation products, and other mobile applications that meet the needs of consumers across the globe. Yandex, which has over 20 offices worldwide, has been listed on the NASDAQ since 2011.

Tasks that await you

Dig into our clients’ operational and logistics needs to help them better integrate and organize the work they do on our platform
Work closely with business development managers and customer representatives to implement the platform in the way that best meets their requirements
Help customers throughout the pilot and rollout stages, analyze API queries, and find the right parameters
Track product usage after implementation
Gather product feedback from customers and suggest changes to the product team

We expect that you

Experience with enterprise software implementations
Strong interpersonal relationship-building and executive communication skills
Ability to manage multiple customer accounts and projects simultaneously
Experience managing technical teams
Experience running complex technical projects with internal and external shareholders
Ability to work with different types of people, from the managers at major companies to developers and technical analysts
High level of empathy and capacity to own customer problems, inspiring the team to do the same
Ability to take responsibility for yourself and the end result
Analytical mindset and ability to structure information and processes as well as express goals and results in measurable terms
Strong work ethic, resilience under stress, and capacity to make quick decisions in a fluid environment with constantly changing demands
Strong communication skills, positivity, openness to criticism while being demanding of coworkers
Understanding of our basic technical tools (SQL, Python) and readiness to quickly master new ones
Fluent spoken and written English
Good command of Turkish