---
metadata:
  - name: generator
    content: Diplodoc Platform v5.48.2
alternate:
  - https://yandex.com/dev/metrika/en/stat/metrics/visits/offline_calls.md
  - https://yandex.com/dev/metrika/ru/stat/metrics/visits/offline_calls.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/dev/metrika/en/llms.txt

# Calls

#|
||**Metrica**|**Name**|**Description**|**Type**|**Filter option**|**Minimum date for report generation**||
||`ym:s:offlineCalls`|Number of calls| Groups by set `Conversions`.|`int`|present|2017-04-04||
||`ym:s:offlineCallsMissed`|Number of missed calls| Groups by set `Conversions`.|`int`|present|2017-04-04||
||`ym:s:offlineCallsMissedPercentage`|Percentage of missed calls| Groups by set `Conversions`.|`percents`|present|2017-04-04||
||`ym:s:offlineCallsFirstTimeCaller`|Number of first-time callers| Groups by set `Conversions`.|`int`|present|2017-04-04||
||`ym:s:offlineCallsFirstTimeCallerPercentage`|Percentage of first-time callers| Groups by set `Conversions`.|`percents`|present|2017-04-04||
||`ym:s:offlineCallsUniq`|Number of calls from unique phone numbers| Groups by set `Conversions`.|`int`|present|2017-04-04||
||`ym:s:offlineCallTalkDurationAvg`|Average time of call| Groups by set `Conversions`.|`second`|present|2017-04-04||
||`ym:s:offlineCallHoldDurationTillAnswerAvg`|Average waiting time| Groups by set `Conversions`.|`second`|present|2017-04-04||
||`ym:s:offlineCallHoldDurationTillMissAvg`|Average time on hold before hanging up| Groups by set `Conversions`.|`second`|present|2017-04-04||
||`ym:s:offlineCallDurationAvg`|Average call duration| Groups by set `Conversions`.|`second`|present|2017-04-04||
||`ym:s:offlineCall`[\<currency\>](https://yandex.com/dev/metrika/en/stat/param.md)`ConvertedRevenueAvg`|Average call cost| Groups by set `Conversions`.|`currency`|present|2017-04-04||
||`ym:s:offlineCall`[\<currency\>](https://yandex.com/dev/metrika/en/stat/param.md)`ConvertedRevenue`|Total call cost| Groups by set `Conversions`.|`currency`|present|2017-04-04||
|#