Creating a new chat with a customer

Info

Console

The method is available for models: FBY, FBS, Express and DBS.

Not yet available for Market Yandex Go sellers.

If you are using an API Key token, one of the accesses in the list is required to call the method

communication — Customer communication
all-methods — Full account management

Creates a new chat with the customer and returns information about him or the previously created one.

Types of chats that the seller can start:

by orders;
for refunds (available only for FBY-, FBS- and Express-stores).

⚙️ Limit: 1 000 requests per hour

Request

POST

https://api.partner.market.yandex.ru/v2/businesses/{businessId}/chats/new

Path parameters

Name

Description

businessId

Type: integer

Cabinet ID. To find out, use the request GET v2/campaigns.

ℹ️ What is a cabinet and a store on the Market?

Min value: 1

Body

application/json

{
  "orderId": 0,
  "context": {
    "type": "ORDER",
    "id": 1
  }
}

Name

Description

context

Type: object

Type: integer

The ID of the order or refund.

Min value: 1

type

Type: string

Chat type:

ORDER — by orders.
RETURN — on refunds (FBY, FBS and Express).

For more information about chats on orders and refunds, see Yandex.Market Help for sellers.

Enum: ORDER, RETURN

Information about the order or refund for which the chat was started.

Example

{
  "type": "ORDER",
  "id": 1
}

orderId

Type: integer

The order ID on the Market.

Responses

200 OK

Information about a new or previously created chat.

Body

application/json

{
  "status": "OK",
  "result": {
    "chatId": 1
  }
}

Type: object

All of 2 types

Type: object
status

Type: string

The type of response. Possible values:

OK — There are no errors.

ERROR — an error occurred while processing the request.

Enum: OK, ERROR
The standard wrapper for server responses.
Example
```
{
  "status": "OK"
}
```

Type: object

result

Type: object

chatId

Type: integer

The chat ID.

Min value: 1

Information about the created chat.

Example

{
  "chatId": 1
}

Example

{
  "result": {
    "chatId": 1
  }
}

400 Bad Request

The request contains incorrect data. More information about the error

Body

application/json

{
  "status": "OK",
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

Type: object

All of 1 type

Type: object

All of 2 types

Type: object
status
Type: string

The type of response. Possible values:

OK — There are no errors.

ERROR — an error occurred while processing the request.

Enum: OK, ERROR
The standard wrapper for server responses.
Example
```
{
  "status": "OK"
}
```

Type: object

errors

Type: object[]

code

Type: string

The error code.

Example: example

message

Type: string

Description of the error.

Example: example

A list of errors.

Min items: 1

Example

[
  {
    "code": "example",
    "message": "example"
  }
]

Example

{
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

A standard wrapper for server errors.

Example

{
  "status": "OK",
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

401 Unauthorized

The authorization data is not specified in the request. More information about the error

Body

application/json

{
  "status": "OK",
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

Type: object

All of 1 type

Type: object

All of 2 types

Type: object
status
Type: string

The type of response. Possible values:

OK — There are no errors.

ERROR — an error occurred while processing the request.

Enum: OK, ERROR
The standard wrapper for server responses.
Example
```
{
  "status": "OK"
}
```

Type: object

errors

Type: object[]

code

Type: string

The error code.

Example: example

message

Type: string

Description of the error.

Example: example

A list of errors.

Min items: 1

Example

[
  {
    "code": "example",
    "message": "example"
  }
]

Example

{
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

A standard wrapper for server errors.

Example

{
  "status": "OK",
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

403 Forbidden

The authorization data is incorrect or access to the resource is prohibited. More information about the error

Body

application/json

{
  "status": "OK",
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

Type: object

All of 1 type

Type: object

All of 2 types

Type: object
status
Type: string

The type of response. Possible values:

OK — There are no errors.

ERROR — an error occurred while processing the request.

Enum: OK, ERROR
The standard wrapper for server responses.
Example
```
{
  "status": "OK"
}
```

Type: object

errors

Type: object[]

code

Type: string

The error code.

Example: example

message

Type: string

Description of the error.

Example: example

A list of errors.

Min items: 1

Example

[
  {
    "code": "example",
    "message": "example"
  }
]

Example

{
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

A standard wrapper for server errors.

Example

{
  "status": "OK",
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

404 Not Found

The requested resource was not found. More information about the error

Body

application/json

{
  "status": "OK",
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

Type: object

All of 1 type

Type: object

All of 2 types

Type: object
status
Type: string

The type of response. Possible values:

OK — There are no errors.

ERROR — an error occurred while processing the request.

Enum: OK, ERROR
The standard wrapper for server responses.
Example
```
{
  "status": "OK"
}
```

Type: object

errors

Type: object[]

code

Type: string

The error code.

Example: example

message

Type: string

Description of the error.

Example: example

A list of errors.

Min items: 1

Example

[
  {
    "code": "example",
    "message": "example"
  }
]

Example

{
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

A standard wrapper for server errors.

Example

{
  "status": "OK",
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

420 Method Failure

The resource access limit has been exceeded. More information about the error

Body

application/json

{
  "status": "OK",
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

Type: object

All of 1 type

Type: object

All of 2 types

Type: object
status
Type: string

The type of response. Possible values:

OK — There are no errors.

ERROR — an error occurred while processing the request.

Enum: OK, ERROR
The standard wrapper for server responses.
Example
```
{
  "status": "OK"
}
```

Type: object

errors

Type: object[]

code

Type: string

The error code.

Example: example

message

Type: string

Description of the error.

Example: example

A list of errors.

Min items: 1

Example

[
  {
    "code": "example",
    "message": "example"
  }
]

Example

{
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

A standard wrapper for server errors.

Example

{
  "status": "OK",
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

500 Internal Server Error

Internal error of the Market. More information about the error

Body

application/json

{
  "status": "OK",
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

Type: object

All of 1 type

Type: object

All of 2 types

Type: object
status
Type: string

The type of response. Possible values:

OK — There are no errors.

ERROR — an error occurred while processing the request.

Enum: OK, ERROR
The standard wrapper for server responses.
Example
```
{
  "status": "OK"
}
```

Type: object

errors

Type: object[]

code

Type: string

The error code.

Example: example

message

Type: string

Description of the error.

Example: example

A list of errors.

Min items: 1

Example

[
  {
    "code": "example",
    "message": "example"
  }
]

Example

{
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

A standard wrapper for server errors.

Example

{
  "status": "OK",
  "errors": [
    {
      "code": "example",
      "message": "example"
    }
  ]
}

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