Status description

Status Description
new New claim.
estimating The claim is being estimated (selection of the vehicle type according to the shipment parameters and cost calculation).
estimating_failed The claim could not be estimated. The reason can be seen in error_messages in the response to the /info operation.
ready_for_approval The claim has been successfully estimated and is awaiting confirmation from the client.
accepted The claim is confirmed by the client.
performer_lookup The claim is accepted for processing. Intermediate status before creation of order.
performer_draft Looking for a courier.
performer_found A courier was found and is driving to point A.
performer_not_found* A courier couldn't be found. Try again after a while.
pickup_arrived The courier arrived at point A.
ready_for_pickup_confirmation The courier is waiting for the sender to provide the confirmation code.
pickuped The courier picked up the item.
pay_waiting The order is waiting for payment (relevant for payment upon receipt).
delivery_arrived The courier arrived at point B.
ready_for_delivery_confirmation The courier is waiting for the recipient to provide the confirmation code.
delivered* The courier delivered the item.
delivered_finish Order is completed.
returning The courier had to return the item and is driving to the return point.
return_arrived The courier arrived at the return point.
ready_for_return_confirmation The courier is at the return point and is waiting for the confirmation code.
returned The courier returned the item.
returned_finish* Order is completed.
cancelled* The order was canceled by the client for free.
cancelled_with_payment* The order was canceled by the client for a fee (the courier had already arrived).
cancelled_by_taxi* The courier canceled the order (before picking up the item).
cancelled_with_items_on_hands* The client canceled the claim for a fee without the need to return the item (the claim was created with the optional_return flag).
failed* An error occurred while processing the order and further execution is not possible.
Status Description
new New claim.
estimating The claim is being estimated (selection of the vehicle type according to the shipment parameters and cost calculation).
estimating_failed The claim could not be estimated. The reason can be seen in error_messages in the response to the /info operation.
ready_for_approval The claim has been successfully estimated and is awaiting confirmation from the client.
accepted The claim is confirmed by the client.
performer_lookup The claim is accepted for processing. Intermediate status before creation of order.
performer_draft Looking for a courier.
performer_found A courier was found and is driving to point A.
performer_not_found* A courier couldn't be found. Try again after a while.
pickup_arrived The courier arrived at point A.
ready_for_pickup_confirmation The courier is waiting for the sender to provide the confirmation code.
pickuped The courier picked up the item.
pay_waiting The order is waiting for payment (relevant for payment upon receipt).
delivery_arrived The courier arrived at point B.
ready_for_delivery_confirmation The courier is waiting for the recipient to provide the confirmation code.
delivered* The courier delivered the item.
delivered_finish Order is completed.
returning The courier had to return the item and is driving to the return point.
return_arrived The courier arrived at the return point.
ready_for_return_confirmation The courier is at the return point and is waiting for the confirmation code.
returned The courier returned the item.
returned_finish* Order is completed.
cancelled* The order was canceled by the client for free.
cancelled_with_payment* The order was canceled by the client for a fee (the courier had already arrived).
cancelled_by_taxi* The courier canceled the order (before picking up the item).
cancelled_with_items_on_hands* The client canceled the claim for a fee without the need to return the item (the claim was created with the optional_return flag).
failed* An error occurred while processing the order and further execution is not possible.

* Final delivery status. Further order execution is impossible. Try creating a new claim if necessary.