---
metadata:
  - name: generator
    content: Diplodoc Platform v5.52.0
alternate:
  - https://yandex.com/dev/games/doc/en/concepts/troubleshooting.md
  - https://yandex.com/dev/games/doc/hi/concepts/troubleshooting.md
  - https://yandex.com/dev/games/doc/ko/concepts/troubleshooting.md
  - https://yandex.com/dev/games/doc/ru/concepts/troubleshooting.md
  - https://yandex.com/dev/games/doc/tr/concepts/troubleshooting.md
  - https://yandex.com/dev/games/doc/vi/concepts/troubleshooting.md
  - https://yandex.com/dev/games/doc/zh/concepts/troubleshooting.md
  - href: en/concepts/troubleshooting.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/dev/games/doc/en/llms.txt


# Feedback

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{% note info %}

For assistance with publishing your game on Yandex Games or any related queries, feel free to join our official [Discord Server](https://discord.gg/8hJsqQ2jmC){.external}! Our dedicated support team is ready to address your practical questions about the platform, and our developer community is always happy to share valuable advice.

{% endnote %}

If you haven't found an answer to your question, you can ask it via the feedback form. To make sure that your request reaches the right specialist as quickly as possible, please specify the problem you are having. You can select a subject from the list:

{% list tabs radio %}

- Adding a game to the platform

  For detailed instructions on how to add a game via the Games Console, see [Upload a game](https://yandex.com/dev/games/doc/en/console/add-new-game.md).

  If the recommendations didn't help, contact us. Please describe your problem in detail in your message.

  <div style="padding: 15px;
          margin: 10px 0;
          background: #FFFFFF;
          border-radius: 10px;
          border: 1px solid var(--yc-color-line-generic);">
        <iframe height="400"
                width="100%"
                frameborder="0"
                id="enable-form"
                src="https://forms.yandex.com/surveys/10012595?iframe=1">
        </iframe>
  </div>

- Enabling monetization in a game

  For a description of the service and payment terms, see [Monetization](https://yandex.com/dev/games/doc/en/services/about-monetization.md).

  For detailed instructions, see [Enabling](https://yandex.com/dev/games/doc/en/console/adv-monetization.md#enable-int-monetization).

  If the recommendations didn't help, contact us. Please describe your problem in detail in your message.

  <div style="padding: 15px;
          margin: 10px 0;
          background: #FFFFFF;
          border-radius: 10px;
          border: 1px solid var(--yc-color-line-generic);">
        <iframe height="400"
                width="100%"
                frameborder="0"
                id="monetization-form"
                src="https://forms.yandex.com/surveys/10012595?iframe=1">
        </iframe>
  </div>

- Copyright infringement

  {% list tabs radio %}

  - Report copyright infringement

    <div style="padding: 15px;
            margin: 10px 0;
            background: #FFFFFF;
            border-radius: 10px;
            border: 1px solid var(--yc-color-line-generic);">
          <iframe height="400"
                  width="100%"
                  frameborder="0"
                  id="abuse-form"
                  src="https://forms.yandex.com/surveys/10034359.223dd4f9f01106874e1f8859c8b6c09a06650698?iframe=1">
            </iframe>
    </div>

  - Report disagreement with infringement notice

    <div style="padding: 15px;
            margin: 10px 0;
            background: #FFFFFF;
            border-radius: 10px;
            border: 1px solid var(--yc-color-line-generic);">
          <iframe height="400"
                  width="100%"
                  frameborder="0"
                  id="abuse-form"
                  src="https://forms.yandex.com/surveys/10158508.a2084a0b5bfb7078fbdb8c6d7b9433d5218daffc?iframe=1">
            </iframe>
    </div>

  {% endlist %}

- Transferring games to a new developer

  If you need to transfer games to another developer's account, contact us. In the **Reasons for the transfer** field, give a detailed description of why you need the transfer.

  <div style="padding: 15px;
          margin: 10px 0;
          background: #FFFFFF;
          border-radius: 10px;
          border: 1px solid var(--yc-color-line-generic);">
        <iframe height="400"
                width="100%"
                frameborder="0"
                id="transfer-form"
                src="https://forms.yandex.com/surveys/13461006.adfe38ac8662becd52784981848263bf4aaaf6e4?iframe=1">
        </iframe>
  </div>

- Game complaint

  If you see a game of poor quality in the Yandex Games catalog, contact us. In your message, provide a detailed description of your complaint.

  <div style="padding: 15px;
          margin: 10px 0;
          background: #FFFFFF;
          border-radius: 10px;
          border: 1px solid var(--yc-color-line-generic);">
        <iframe height="400"
                width="100%"
                frameborder="0"
                id="review-form"
                src="https://forms.yandex.com/surveys/13456642.eb6c5274f76d7e17d87ef3e2017e75fdd60aa094?iframe=1">
        </iframe>
  </div>

- Other questions

  <div style="padding: 15px;
          margin: 10px 0;
          background: #FFFFFF;
          border-radius: 10px;
          border: 1px solid var(--yc-color-line-generic);">
        <iframe height="400"
                width="100%"
                frameborder="0"
                id="another-theme-form"
                src="https://forms.yandex.com/surveys/10012595?iframe=1">
        </iframe>
  </div>

{% endlist %}

If your question doesn't require a thorough investigation, you can also:

<!-- source: en/_includes/button-chat.md -->
<a href="https://yandex.com/chat/#/user/a4fa5c06-75db-9b38-6eea-b1673785f7d5">
  <span class="button">Write to chat</span>
</a>
<!-- endsource: en/_includes/button-chat.md -->