Session Replay 2.0 evolves with more detailed recordings and improved playback

We’ve added new functionality to Session Replay 2.0 that gives you more insight into how users interact with websites. The recordings are now more detailed, and the playback function has new features that help you find events of interest more quickly.


Session Replay 2.0 now records tab switching

Previously, recording stopped if a site user opened a link in a new tab. Session Replay 2.0 now captures how users switch between tabs when they open links from your site, on desktop and on mobile devices alike. Links opening in different tabs are shown at the top of the player:


Better graphics for mobile sessions

An image of a smartphone or tablet now appears in the recordings of mobile sessions. What’s more, devices on Android and iOS are represented differently, so that you can easily recognize the OS type without having to look up the session information.

If a user entered some text during their session, the recording displays a keyboard in either vertical or horizontal orientation, so that you can see what content was in the visible part of the screen and what was hidden.


Playback with prompts

Sometimes you need to review a lot of recordings to discover the reason for a site’s problems or to identify interesting patterns in user behavior. To simplify this task, we have focused on making the player more informative:

— You don't need to fast-forward manually through times when a user wasn't interacting with the site. These fragments now have the “Idle” mark and display how long the user was inactive.

— The intensity of a user’s interaction with the site is now reflected in a more visual chart, making it easier to find moments of maximum activity. Special labels help you skip straight to the type of action that interests you, like goal completion, opening the on-screen keyboard, or clicks on a link. 


What’s next

We are continuing our work on developing Session Replay 2.0 before making it the main version. Your suggestions speed up the development process by helping us to identify and fix shortcomings and to come up with ideas for useful new features. Share your feedback via comments to this post or drop us a line.